Assessor Resource

MEM16011
Communicate with individuals and small groups

Assessment tool

Version 1.0
Issue Date: May 2024


This unit of competency defines the skills and knowledge required to communicate effectively in interpersonal, mediated and group settings during a range of common workplace activities.

This unit includes written communication by letter, short memorandum or report.

Where basic research and structured report writing is required, Unit MEM16009 Write reports should also be selected.

Where research and analysis is required, Unit MEM16009 Research and analyse engineering information should also be selected.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Band: B

Unit Weight: 2

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Communication types include one (1) or more of the following:

upward:

reporting

suggestions

grievances

downward:

policy and procedures

job instruction

feedback

information sharing

horizontal:

task coordination

conflict resolution

discussion

problem solving

information sharing

Communication networks include one (1) or more of the following:

hierarchies

patterns or clusters of personnel

enterprise conventions, protocols and procedures for communication

Communication channels and codes include one (1) or more of the following:

written

verbal:

spoken

visual

sound media

non-verbal:

visual

sound

touch

taste and smell and combinations of these

codes that give mutual meaning to a message:

verbal (spoken or written language)

non-verbal (symbols, emblems, body language)

Effective communication skills, strategies and principles include one (1) or more of the following:

questioning and clarifying

speaking and conversation skills

effective and active listening

reading and comprehension skills

giving and receiving feedback

giving and interpreting verbal and non-verbal messages

using the telephone and similar mediated channels

establishing communication climate

basic conflict resolution

seeking and acknowledging contribution

agreeing on communication protocols

clarifying the purpose of the communication activity

principles and protocols for informal and formal meetings

principles and protocols for speaking to a group

group discussion strategies, principles and protocols

interpersonal strategies and principles

Communication activities include one (1) or more of the following:

letters, memos or emails

telephone calls

meetings

individual discussion

task coordination

information sharing

small group discussions

writing reports

counselling co-workers

resolving issues or routine conflicts

talks or speeches

Individual differencesinclude one (1) or more of the following:

ethnicity

age

gender

ability / disability

opinions / beliefs

sexual orientation

language

status in the organisation

level of expertise

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Follow standard operating procedures and comply with work health and safety (WHS) requirements at all times 
 
 
 
 
 
 
Apply effective communication skills, strategies and principles to communication activity 
 
 
 
 
 
Obtain feedback regarding the effectiveness of the communication activity 
 
 

Forms

Assessment Cover Sheet

MEM16011 - Communicate with individuals and small groups
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MEM16011 - Communicate with individuals and small groups

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: